1. Select Your Quantity

Choose your desired quantity and click “Add to Cart.”

2. Upload Your Artwork Files

After adding your item to the cart, a form will appear where you can upload your artwork files. Not ready yet? You can also upload your files after checkout if you need more time.

3. Pre‑Press Review

Our pre‑press team will review your artwork to make sure it is print‑ready before production begins. Print‑ready means your design is finished, sized correctly, high‑quality, and ready to be printed exactly as‑is.

If your file isn’t print‑ready, we’ll reach out and request updated artwork, which may delay production.

Print‑ready means your design is finished, sized correctly, high‑quality, and ready to be printed exactly as‑is. When a file is print‑ready, it meets all technical requirements so production can begin without delays.

A file is print‑ready when it has:

• the correct size for the product

• 0.125" bleed on all sides

• 300 DPI resolution

• CMYK‑friendly colors

• embedded fonts

• no missing images, layers, or elements

Why it matters

Print‑ready files ensure your order moves straight into production. If a file isn’t print‑ready, we’ll pause your order and request updated artwork, which may extend turnaround time.

What is Bleed?

Bleed is extra space around your design that gets trimmed off. It makes sure your print has no white edges.

• Add 0.125" on all sides

• Background colors/images should extend into this area

Example:

• Business card final size: 3.5" × 2"

• With bleed: 3.75" × 2.25"

What is the Safe Zone?

The safe zone is the area inside your design where important content should stay.

• Keep text and logos 0.125" inside the trim line

• Prevents anything important from being cut off

Quick Tip

If you’re designing in Illustrator or InDesign, make sure bleed is turned on before exporting your PDF.

Our standard turnaround time is approximately 4 business days from the moment your order enters production.

When does production begin?

Production begins after your artwork is approved and confirmed as print‑ready. If your files are not print‑ready, we’ll request updated artwork — this may extend the turnaround time.

What counts as a business day?

Business days are Monday through Friday, excluding holidays.

Can turnaround times vary?

Yes — large orders, specialty items, or delays in receiving print‑ready artwork may extend production time. Rush options may be available depending on the product.

Shipping typically takes 1–3 business days after your order has completed production.

When does shipping begin?

Shipping starts once your order has finished production and is ready to leave our facility.

What shipping method do you use?

We use reliable carriers to ensure fast, safe delivery. Tracking information will be provided once your order ships.

Do shipping times vary?

Yes — carrier delays, weather, holidays, or high‑volume seasons may affect delivery times.

Can I pick up my order instead?

Yes — local pickup is available for select products. You’ll see the option at checkout if it applies.

Due to the custom nature of our products, all sales are final. Once an order has been placed and approved, we are unable to offer refunds, exchanges, or cancellations.

What if there’s an issue with my order?

If an error occurs on our end — such as an incorrect size, finish, or a production defect — we will gladly replace the order at no additional cost.

What issues are not covered?

We are not responsible for:

• Spelling, grammatical, or design errors in the files you submit

• Color differences between screen previews and printed materials

• Low‑resolution, improperly formatted, or incorrectly sized files

• Carrier‑related issues (shipping delays, damage, or lost packages)

• Incorrect selections made during checkout (quantity, size, finish, etc.)

How can I avoid delays or issues?

We strongly encourage reviewing all files and order details carefully before submission. If you’re unsure whether your file is print‑ready, we’re happy to provide basic guidance prior to production.